Questions? (877) 611-1166

Wash-it-Kwik FAQ

If you don't find the answers to your questions in our FAQ, give us a call at (877) 611-1166 to speak with customer service, they will happy to help!

Answers to the Most Common Questions

What are your basic laundry services?

We offer a pickup and delivery laundry service to your home or place of business.

What are your hours of operation?

We offer pick up and delivery service seven days a week with 2-hour windows. Windows from 8AM-10AM, 10AM-12PM, 12PM-2PM, 2PM-4PM, and 4PM-6PM.

Do I have to be home for the pickup and delivery?

No. We typically pickup off the porch. We have several customers who leave their laundry in the garage and give us the code to get into the garage. We will find a way to make it easy for you.

Do you offer same-day service?

We do. Same-day service is $1.69 per pound.

How long does your laundry services take?

Return of your laundry occurs within 24 hours, depending upon weather and road conditions.

How do I pay for your laundry services?

By credit card. We accept Visa, MasterCard, Discover, and American Express.

Can I manage my laundry services requests via the Internet?

Definitely! We encourage you to create an account with Wash-it-Kwik under the “Your Account” tab on our website. All the key information in your profile will enable us to accurately and professionally process your service orders.

What if I don’t have Internet service?

If you do not have access to the Internet, call us at (877) 611-1166. We will process your order, based on your requirements, in a timely manner.

Will my information be kept confidential and safe?

Absolutely! Wash-it-Kwik makes every effort to protect your personal information in strict confidentiality. In the case of Internet provided information, we do not sell or provide this personal data to any third parties; it is only used to manage your order requests with the highest level of service possible.

What do I do if I have a problem with my laundry upon delivery?

Should there be an issue with your laundry, call us immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.